An Interesting article about how CIO.com Columnist Bernard Golden thinks that Service Level Agreements have outlived their propose and how pursuing a more Technical solution is the way to go.
” I’ve attended countless cloud presentations discussing vendor relationships and contract agreements. A common feature of these presentations is a discussion of the Service Level Agreement (SLA) and how to define, negotiate and enforce it. I’ve always found this curious, but felt it was a relatively harmless, if not terribly, useful topic. No longer. If you invest significant effort on a contractual SLA you’re not only wasting time, you’re focusing on the wrong thing. The SLA, if it ever made sense as a key contract topic, does so no longer. The traditional SLA is dead. ”
Tyler Cairns has been a business professional in the technology world for 15 years. Through the years he has had a wide range of experiences that include working with the world’s largest retailers, government organizations of all sizes, non-profit organizations, education institutions and local small to medium-sized businesses. Tyler’s desire to have his customers plan for failures to help solidify their success, has resulted in his clients being able to address their business needs ranging from the basic levels of infrastructure to the complexities brought forth by cloud or adopting “as a service” solutions and everything in between.