atos-ngin-service-dialogue

At DTM we are often tasked with coming up with technical solutions and designs for customer needs. It is very interesting how frequently the proposed requirements are developed exclusively by (theirs, or DTM’s?) IT team. Unfortunately, this often can lead to a solution that does not move the organization towards their actual objectives, which are typically increasing revenue or improving their customer experiences. This is because IT often does not have a clear understanding of what is important to the organization. Sure, they may know they keep their files on the file server or that they run an accounting software that requires SQL but they don’t understand which services are crucial to the organization, how crucial they are, and more importantly what various technical components actually make up those services.
This is where a Service Catalog comes in. A Service Catalog is the identification of all components that make up a core service to the business. Let’s take for example a customer order software. Often a customer would say it’s ok I’ve got an application cluster so I can ensure the business needs are met. What happens if the hardware fails, or the networking, or the fact that all business data is saved to PDF and emailed from Outlook in order for revenue generation. It’s the understanding of the interrelationships and dependencies that make up a Service Catalog that is key. It allows organizations to clearly understand what makes up a service and whether or not it’s truly meeting the requirements of their business.
What are these requirements you may ask? These are the Recovery Time and Recovery Point Objectives (RTO and RPO for short). These are the service level agreements of IT to ensure the availability of a service. These are the building blocks of any IT design.
DTM specializes in IT design, and clearly understands the importance of having a Service Catalog. We have developed Service Catalogs for many of our customers and have seen the value first hand. It allows for true business continuity and disaster recovery planning. It allows organizations to ensure they invest in IT solutions that provide the availability they need while minimizing expenditures on the less critical components. Contact us or sign up for a complimentary assessment today.  It’s the starting point of a successful IT solution.

Terry Rebstein

Terry Rebstein is the Professional Services Organization’s Practice Leader responsible for Infrastructure Virtualization, Converged Datacenter design, End user computing and VDI, application delivery, and thin client architecture. Terry holds certifications and advanced accreditations such as VMware’s Certified Advanced Professional – Data Center Design (VCAP-DCD). He has also achieved Citrix’s most senior and highly recognized certifications currently as a Citrix Certified Expert for Virtualizations (CCE-V), as well as Citrix Certified Integration Architect (CCIA), and the Citrix Certified Enterprise Engineer (CCEE).  He has a thorough understanding of virtualization and the large role it plays in modern computing as datacenters move to a converged software defined state. Terry’s combination of Virtualization and End user computing (EUC) expertise makes him an excellent resource for designing and implementing highly flexible and agile environments that deliver the value a business requires from its Information Technology. Terry has been the project lead for many multi‐faceted projects, with enterprises of all sizes from global corporations to smaller single site businesses. Terry has been working within IT for over 11 years and holds diplomas in both Business Applied Computing and Business Administration from Capilano College which provide a solid business based foundation on which his solutions are built.

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